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The Call Center Dictionary

The Call Center Dictionary
Author :
Publisher : CRC Press
Total Pages : 232
Release :
ISBN-10 : 9781482295580
ISBN-13 : 148229558X
Rating : 4/5 (58X Downloads)
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Book Synopsis The Call Center Dictionary by : Madeline Bodin

Download or read book The Call Center Dictionary written by Madeline Bodin and published by CRC Press. This book was released on 2002-01-03 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center.


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