Call Center Forecasting And Scheduling

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Call Center Staffing

Author	: Penny Reynolds
Publisher	: Call Center School Press
Total Pages	: 197
Release	: 2003
ISBN-10	: 0974417904
ISBN-13	: 9780974417905
Rating	: 4/5 (905 Downloads)

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Book Synopsis Call Center Staffing by : Penny Reynolds

Download or read book Call Center Staffing written by Penny Reynolds and published by Call Center School Press. This book was released on 2003 with total page 197 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Call Center Staffing Related Books

Language: en
Pages: 197

Call Center Staffing

Authors: Penny Reynolds

Categories: Call centers

Type: BOOK - Published: 2003 - Publisher: Call Center School Press

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Language: en
Pages: 159

Call Center Optimization

Authors: Ger Koole

Categories: Business & Economics

Type: BOOK - Published: 2013 - Publisher: Lulu.com

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This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforc

Language: en
Pages: 312

Call Center Management on Fast Forward

Authors: Brad Cleveland

Categories: Business & Economics

Type: BOOK - Published: 1997 - Publisher: ICMI Inc.

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This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with prac

Language: en
Pages: 293

Advances in Service Science

Authors: Hui Yang

Categories: Business & Economics

Type: BOOK - Published: 2018-12-28 - Publisher: Springer

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This volume offers the state-of-the-art research and developments in service science and related research, education and practice areas. It showcases emerging t

Language: en
Pages: 173

Managing Technology and Middle- and Low-skilled Employees

Authors: Claretha Hughes

Categories: Business & Economics

Type: BOOK - Published: 2019-07-23 - Publisher: Emerald Group Publishing

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Managing Technology and Middle- and Low-Skilled Employees explores the rapidly changing use of digital and systems innovations in the management of specific sec