Call Centre Work

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Working the Phones

Working the Phones
Author :
Publisher : Pluto Press (UK)
Total Pages : 0
Release :
ISBN-10 : 0745399061
ISBN-13 : 9780745399065
Rating : 4/5 (065 Downloads)
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Book Synopsis Working the Phones by : Jamie Woodcock

Download or read book Working the Phones written by Jamie Woodcock and published by Pluto Press (UK). This book was released on 2017 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Marxist investigation into the forms of resistance occurring in the UK call centre today


Working the Phones Related Books

Working the Phones
Language: en
Pages: 0

Working the Phones

Authors: Jamie Woodcock
Categories: Call center agents
Type: BOOK - Published: 2017 - Publisher: Pluto Press (UK)

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A Marxist investigation into the forms of resistance occurring in the UK call centre today
Call Centre Work
Language: en
Pages: 132

Call Centre Work

Authors: Christian Dormann
Categories: Psychology
Type: BOOK - Published: 2004 - Publisher: Psychology Press

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This Special Issue is concerned with the working conditions at call centres, which harbour jobs of different levels of qualification.
Call Center Optimization
Language: en
Pages: 159

Call Center Optimization

Authors: Ger Koole
Categories: Business & Economics
Type: BOOK - Published: 2013 - Publisher: Lulu.com

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This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforc
Working the Night Shift
Language: en
Pages: 287

Working the Night Shift

Authors: Reena Patel
Categories: Social Science
Type: BOOK - Published: 2010-03-25 - Publisher: Stanford University Press

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Relatively high wages and the opportunity to be part of an upscale, globalized work environment draw many in India to the call center industry. At the same time
Developments in the Call Centre Industry
Language: en
Pages: 237

Developments in the Call Centre Industry

Authors: Julia Connell
Categories: Business & Economics
Type: BOOK - Published: 2006-09-27 - Publisher: Routledge

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Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-col