Coaching Knock Your Socks Off Service
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Language: en
Pages: 173
Pages: 173
Type: BOOK - Published: 1996-10-21 - Publisher: AMACOM
Authors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people. Knock you
Language: en
Pages: 232
Pages: 232
Type: BOOK - Published: 2000 - Publisher: Amacom Books
Based on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class r
Language: en
Pages: 241
Pages: 241
Type: BOOK - Published: 2012 - Publisher: AMACOM Div American Mgmt Assn
In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the tr
Language: en
Pages: 266
Pages: 266
Type: BOOK - Published: 2011-10-29 - Publisher: AMACOM Div American Mgmt Assn
Who would’ve thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating
Language: en
Pages: 224
Pages: 224
Type: BOOK - Published: 1999 - Publisher: Amacom Books
The successful "Knock Your Socks Off" (KYSO) formula for wowing customers is back, adapted into a surefire strategy for winning sales by the illustrious consult
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