Customer Satisfaction Experiences In Healthcare Sector Uum Press
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This book intends to provide the readers with the fundamentals of business process change (BPC) and how BPC can be applied to the processes and culture that are
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The book explores the patient's perception of care to identify the drivers and implications of patient satisfaction. ... . The second edition offers significant
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Total Customer Satisfaction reports on the breakthrough methods used by award winning hospitals and health care organizations to achieve top-rated national stat
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"This book discusses the compelling reasons consumer-centric healthcare is so crucial and how healthcare leaders can work to build health systems focused on it"