Effective Complaint Management

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Effective Complaint Management
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This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the n
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Type: BOOK - Published: 2013-06-12 - Publisher: Springer Science & Business Media

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This thesis addresses the issue of customer complaints in the context of Customer Relationship Management (CRM). After a comprehensive survey of the current lit
Complaint Management Excellence
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Type: BOOK - Published: 2012-05-03 - Publisher: Kogan Page Publishers

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Across the global economy, customers' expectations are continually rising - but many companies fail to deliver against those expectations. With the rise in soci
Hug Your Haters
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Authors: Jay Baer
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Includes a detachable folded poster of "The Hatrix."
Managing Consumer Complaints
Language: en
Pages: 24
Authors:
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Type: BOOK - Published: 1992 - Publisher:

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