Essential Skills Customer Service Vocabulary Building Workbook

Download or read book Essential Skills: A General Office Vocabulary-Building Workbook written by Jennifer Wilkins and published by iUniverse. This book was released on 2013-03-12 with total page 380 pages. Available in PDF, EPUB and Kindle. Book excerpt: Improve your vocabulary skills for the office and daily life with an easy-to-follow workbook that teaches you the facts you need to know to complete office tasks. Jennifer Wilkins, who helps adult learners achieve academic and vocational success as the owner of Pathways Educational Services, an adult learning centre, provides lessons, exercises, and strategies to help you further your career as an office professional. The workbook includes twelve modules and three review sections. The exercises introduce 365 words that are related to general office work. Each module begins with a list of words and their definitions to help complete the exercises that follow, and there are 142 exercises to complete. Whether you’re seeking help with a secondary-school business, an English as a Second Language program, or other training geared toward essential skills development, this workbook can help you. Get the tools you need to develop vocabulary and vocational skills, improve reading and oral communication skills, enhance problem-solving skills, and boost spelling and phonics skills. Success is right around the corner, and getting there can be quick when you use Essential Skills: A General Office Vocabulary-Building Workbook.