Governing Systems

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Usability in Government Systems

Usability in Government Systems
Author :
Publisher : Elsevier
Total Pages : 447
Release :
ISBN-10 : 9780123910639
ISBN-13 : 0123910633
Rating : 4/5 (633 Downloads)

Book Synopsis Usability in Government Systems by : Elizabeth Buie

Download or read book Usability in Government Systems written by Elizabeth Buie and published by Elsevier. This book was released on 2012-05-21 with total page 447 pages. Available in PDF, EPUB and Kindle. Book excerpt: As a usability specialist or interaction designer working with the government, or as a government or contractor professional involved in specifying, procuring, or managing system development, you need this book. Editors Elizabeth Buie and Dianne Murray have brought together over 30 experts to outline practical advice to both usability specialists and government technology professionals and managers. Working with internal and external government systems is a unique and difficult task because of of the sheer magnitude of the audience for external systems (the entire population of a country, and sometimes more), and because of the need to achieve government transparency while protecting citizens' privacy.. Open government, plain language, accessibility, biometrics, service design, internal vs. external systems, and cross-cultural issues, as well as working with the government, are all covered in this book. Covers both public-facing systems and internal systems run by governments Details usability and user experience approaches specific to government websites, intranets, complex systems, and applications Provides practical material that allows you to take the information and immediately use it to make a difference in your projects


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