Guaa De Itil Practitioner Latin American Spanish Edition Of Itil Practitioner Guidance

Download or read book Guâa de ITIL Practitioner (Latin American Spanish Edition of ITIL Practitioner Guidance) written by AXELOS. and published by . This book was released on 2017-03-27 with total page 198 pages. Available in PDF, EPUB and Kindle. Book excerpt: ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios. The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc. The publication shows how following the CSI (continual service improvement) approach, and how the core skills of organizational change management, communication, metrics and measurement, can underpin successful ITSM improvement initiatives.