Improving Public Services

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Improving Public Services
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This volume spotlights recent advances in the worldwide use of quantitative performance measures in the public sector, especially approaches that incorporate pr
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This publication sets out a framework for analysing the performance of governments in developing countries, looking at the government as a whole and at local an
Digital Governance
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The application of digital information and communication technologies (ICTs) to reform governmental structures, politics, and public administration is widely an
Promoting Good Governance
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This book aims to show that a strong and achieving public service is a necessary condition for a competitively successful nation. The concept of good governance