It Service Management Based On Itil Volume 3
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Language: en
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Pages: 381
Type: BOOK - Published: 2007-09-09 - Publisher: Van Haren
Note: This book is available in several languages: Dutch, English, French, Spanish. Foundations of ITIL and its predecessors have become the industry classic gu
Language: en
Pages: 256
Pages: 256
Type: BOOK - Published: 2007-05-30 - Publisher: The Stationery Office
ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL an
Language: en
Pages: 240
Pages: 240
Type: BOOK - Published: 2007-05-30 - Publisher: The Stationery Office
This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI
Language: en
Pages: 55
Pages: 55
Type: BOOK - Published: 2009-01-01 - Publisher:
Language: en
Pages: 483
Pages: 483
Type: BOOK - Published: 2011 - Publisher: Stationery Office/Tso
This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It
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