Service Design

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This Is Service Design Doing
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Type: BOOK - Published: 2018-01-02 - Publisher: "O'Reilly Media, Inc."

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How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the qu
Service Design
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Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you de
Service Design for Business
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Authors: Ben Reason
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Type: BOOK - Published: 2015-12-14 - Publisher: John Wiley & Sons

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A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep th
Service Design Patterns
Language: en
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Authors: Robert Daigneau
Categories: Computers
Type: BOOK - Published: 2012 - Publisher: Addison-Wesley

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"Forewords by Martin Fowler and Ian Robinson"--From front cover.
This is Service Design Thinking
Language: en
Pages: 376
Authors: Marc Stickdorn
Categories: Creative ability in business
Type: BOOK - Published: 2012 - Publisher: Bis Publishers

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This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred a