Service Quality In Academic Libraries

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Service Quality in Academic Libraries
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Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance mea
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Quality and the Academic Library: Reviewing, Assessing and Enhancing Service Provision provides an in-depth review and analysis of quality management and servic
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This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways librari
Customer Service in Academic Libraries
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The term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer ser
Evaluation and Library Decision Making
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Evaluation, which is a critical component of the planning process, assesses the effectiveness and efficiency of library programs and services in the context of