Social Security Numbers Federal And State Laws Restrict Use Of Ssns Yet Gaps Remain Testimony Before The Committee On Consumer Affairs And Protection And Committee On Governmental Operations New York State Assembly

Download or read book Social Security Administration written by Barbara D. Bovbjerg and published by DIANE Publishing. This book was released on 2005-12 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt: Each day thousands of people contact the Soc. Sec. Admin. (SSA) to file claims, update records, & request info. from its field offices, website, & nat. toll-free 800 no. Implemented in 1989, SSA's 800-no. has become a principal contact point for millions of individuals seeking agency services. This report reviewed the quality of SSA's 800 no. in terms of caller access & agent accuracy of response & courtesy. SSA should take steps to: increase callers' access to agent services; determine why agents fail to comply with SSA require. when handling calls; & establish uniform procedures for documenting & assessing customers' agent-related complaints. Also includes testimony of Barbara Bovbjerg, Educ., GAO, before the NY State Assembly.