Successful Servicing

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Service Success! Lessons From a Leader on How to Turn Around a Service Business

Author	: Daniel I. Kaplan
Publisher	: John Wiley & Sons
Total Pages	: 278
Release	: 1994-03-22
ISBN-10	: 0471591297
ISBN-13	: 9780471591290
Rating	: 4/5 (290 Downloads)

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Book Synopsis Service Success! Lessons From a Leader on How to Turn Around a Service Business by : Daniel I. Kaplan

Download or read book Service Success! Lessons From a Leader on How to Turn Around a Service Business written by Daniel I. Kaplan and published by John Wiley & Sons. This book was released on 1994-03-22 with total page 278 pages. Available in PDF, EPUB and Kindle. Book excerpt: Packed with practical ideas and strategies for service managers, this candid case study demonstrates how to improve performance and profitability in any service business. A success story himself, Kaplan pioneers a radical new system for measuring quality in the service industry.

Service Success! Lessons From a Leader on How to Turn Around a Service Business Related Books

Language: en
Pages: 278

Service Success! Lessons From a Leader on How to Turn Around a Service Business

Authors: Daniel I. Kaplan

Categories: Business & Economics

Type: BOOK - Published: 1994-03-22 - Publisher: John Wiley & Sons

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Packed with practical ideas and strategies for service managers, this candid case study demonstrates how to improve performance and profitability in any service

Language: en
Pages: 324

The Guide to a Successful Managed Services Practice

Authors: Erick Simpson

Categories: Computers

Type: BOOK - Published: 2006-08-01 - Publisher: Intelligent Enterprise

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The Guide to a Successful Managed Services Practice applies some of the most innovative and highly effective Managed Services techniques ever developed, and pro

Language: en
Pages: 406

Successful Service Operations Management

Authors: Richard Metters

Categories: Customer services

Type: BOOK - Published: 2006 - Publisher:

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This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book- three chapters - fo

Language: en
Pages: 117

Defining IT Success Through The Service Catalog

Authors: Bill Fine

Categories: Architecture

Type: BOOK - Published: 2007-02-12 - Publisher: Van Haren

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The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In shor

Language: en
Pages: 544

Customer Service

Authors: Robert W. Lucas

Categories: Customer services

Type: BOOK - Published: 2009 - Publisher:

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"Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business