The Influences Of Dynamic Capabilities And Service Innovation On Service Quality And Market Performance

Download or read book Knowledge-Based Dynamic Capabilities written by Vaneet Kaur and published by Springer. This book was released on 2019-06-29 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides a knowledge-based view to the dynamic capabilities in an organization. The author integrates two existing views on gaining competitive advantage: the Knowledge View which suggests that the capability of organizations to learn faster than competitors is the only source of competitiveness; and the Dynamic Capability View which speculates that a firm’s competitive advantage rests on dynamic capabilities which enable a firm to constantly renew the stock of ordinary organizational capabilities in accordance with the changes in the business environment. Using the IT sector in India as a case study, this book provides and tests a new framework--Knowledge-Based Dynamic Capabilities—in the prediction of competitive advantage in organizations.