The Service Encounter

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Service Encounters

Service Encounters
Author :
Publisher :
Total Pages : 264
Release :
ISBN-10 : STANFORD:36105126931455
ISBN-13 :
Rating : 4/5 ( Downloads)

Book Synopsis Service Encounters by : Amy Hanser

Download or read book Service Encounters written by Amy Hanser and published by . This book was released on 2008 with total page 264 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book shows how department stores and marketplaces in China have become important sites where Chinese people understand, and perform, unequal social relations.


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A comprehensive account of face-to-face interactions in commercial and non-commercial service encounter settings.