The Call Center Dictionary
| Author | : Madeline Bodin |
| Publisher | : CRC Press |
| Total Pages | : 232 |
| Release | : 2002-01-03 |
| ISBN-10 | : 9781482295580 |
| ISBN-13 | : 148229558X |
| Rating | : 4/5 (58X Downloads) |
Book Synopsis The Call Center Dictionary by : Madeline Bodin
Download or read book The Call Center Dictionary written by Madeline Bodin and published by CRC Press. This book was released on 2002-01-03 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center.
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