Batteries Included

Download or read book Batteries Included! written by Nigel May Barlow and published by Random House UK. This book was released on 2000 with total page 296 pages. Available in PDF, EPUB and Kindle. Book excerpt: The last two decades have seen the rise of the service economy, where image and customer perceptions are crucially important in building a successful business. Nigel Barlow draws on two decades of experience in 20 countries to argue that the age of service has failed to deliver on its promises. He goes far beyond the standard business-speak cliches of customer service to show why merely satisfying customers is not enough. He explores with original examples and firsthand experinces why service so often falls short of customer expectations, and shows how to think and act to create legendary service in the reader's own organization.