Customer Care

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Customer Care Excellence

Author	: Sarah Cook
Publisher	: Kogan Page Publishers
Total Pages	: 288
Release	: 2008
ISBN-10	: 9780749450663
ISBN-13	: 0749450665
Rating	: 4/5 (665 Downloads)

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Book Synopsis Customer Care Excellence by : Sarah Cook

Download or read book Customer Care Excellence written by Sarah Cook and published by Kogan Page Publishers. This book was released on 2008 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an excellent service at all of a company's touch points can ensure successful results and satisfied customers.

Customer Care Excellence Related Books

Language: en
Pages: 288

Customer Care Excellence

Authors: Sarah Cook

Categories: Business & Economics

Type: BOOK - Published: 2008 - Publisher: Kogan Page Publishers

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Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an exc

Language: en
Pages: 260

Quest for the Best

Authors: Stanley Marcus

Categories: Biography & Autobiography

Type: BOOK - Published: 2001 - Publisher: University of North Texas Press

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"Quest for the Best is not just a nostalgic look, however, at the age of handcrafted elegance. Marcus gives good advice on how consumers can educate themselves

Language: en
Pages: 274

Strategic Customer Service

Authors: John A. GOODMAN

Categories: Business & Economics

Type: BOOK - Published: 2009-05-13 - Publisher: AMACOM Div American Mgmt Assn

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The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corpora

Language: en
Pages: 102

Customer Care

Authors: Frances Bee

Categories: Business & Economics

Type: BOOK - Published: 1999 - Publisher: CIPD Publishing

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This guide to customer care includes the following topics: focusing on your customers and the services you provide - both internal and external; identifying you

Language: en
Pages: 306

Powerful Phrases for Effective Customer Service

Authors: Renee Evenson

Categories: Business & Economics

Type: BOOK - Published: 2012 - Publisher: AMACOM Div American Mgmt Assn

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Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures you always