Customer Service Red Hot Career Guide 2509 Real Interview Questions

Download or read book Hiring for Attitude (PB) written by Mark Murphy and published by McGraw Hill Professional. This book was released on 2011-12-02 with total page 241 pages. Available in PDF, EPUB and Kindle. Book excerpt: Build a high-performance workforce by abandoning skills-based hiring practices and focusing on employee attitude Hiring for Attitude offers a groundbreaking approach to recruiting, assessing, and selecting people with both tremendous skills but, more importantly, an attitude that aligns with the organization’s culture. Murphy cites his own company’s research and examines recent scientific studies about the practical effects a person’s attitude has on the outcome of his or her job performance. Clear and practical lessons are illuminated by numerous case studies of organizations like Microchip, Southwest Airlines, and The Ritz-Carlton.