Designing the Best Call Center for Your Business, 2nd Edition
Author | : Brendan B. Read |
Publisher | : Elsevier |
Total Pages | : 385 |
Release | : 2005-01-02 |
ISBN-10 | : 9780080494418 |
ISBN-13 | : 0080494412 |
Rating | : 4/5 (412 Downloads) |
Download or read book Designing the Best Call Center for Your Business, 2nd Edition written by Brendan B. Read and published by Elsevier. This book was released on 2005-01-02 with total page 385 pages. Available in PDF, EPUB and Kindle. Book excerpt: Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f This revised and expanded edition examines all key aspects of opening and expanding a live agent call center.