Enterprise Excellence

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Enterprise Excellence: A Modern Approach to Organizational Change and Leadership using Blended Quality Management prepares students to utilize strategic thinkin
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This volume thoroughly documents Integrated Enterprise Excellence (IEE) benefits and measurement techniques and provides a step-by-step Project Define-Measure-A
Achieving Service Excellence
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As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two ma
Evolving Excellence
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A categorized compilation of favorite posts from the Evolving Excellence blog, Evolving Excellence: Thoughts on Lean Enterprise Leadership offers different-even
Driving the Enterprise to Sustainable Excellence
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This book presents a big-picture overview of the entire Shingo improvement process. It fully discusses the needs and benefits of the Shingo process, and what is