Great Customer Connections

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Great Customer Connections

Great Customer Connections
Author :
Publisher : AMACOM/American Management Association
Total Pages : 262
Release :
ISBN-10 : 0814473083
ISBN-13 : 9780814473085
Rating : 4/5 (085 Downloads)

Book Synopsis Great Customer Connections by : Richard S. Gallagher

Download or read book Great Customer Connections written by Richard S. Gallagher and published by AMACOM/American Management Association. This book was released on 2006 with total page 262 pages. Available in PDF, EPUB and Kindle. Book excerpt: "To provide the ultimate in customer service, every member of the service team needs to turn customer interactions into "peak experiences." Filled with effective techniques that borrow from principles of psychology, Great Customer Connections presents a unique step-by-step program that lets you: connect with customer's individual personalities; use the "secret phrases" that make customers feel great; tell them anything without upsetting them; stop having to say "no" - permanently; and defuse any crisis and take command of each interaction - even with your most difficult and unclear customers."--BOOK JACKET.


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