How to Manage the IT Helpdesk
| Author | : Noel Bruton |
| Publisher | : Routledge |
| Total Pages | : 374 |
| Release | : 2002 |
| ISBN-10 | : 9780750649018 |
| ISBN-13 | : 0750649011 |
| Rating | : 4/5 (011 Downloads) |
Book Synopsis How to Manage the IT Helpdesk by : Noel Bruton
Download or read book How to Manage the IT Helpdesk written by Noel Bruton and published by Routledge. This book was released on 2002 with total page 374 pages. Available in PDF, EPUB and Kindle. Book excerpt: The result of over 15 years of practical experience, this volume offers tools for measuring IT help desk productivity and features ten steps for successful support, demonstrating successes and failures through real life case studies.
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