Inspiring Service

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Excellent service is the foundation for services marketing, contend Leonard Berry and A. Parasuraman in this companion volume to Delivering Quality Service. Bui
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The 10th book in the "Knock Your Socks Off Service" series tells tales (101 of them) of memorable customer service, customer service heroes, and service provide
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As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying