Iso Iec 20000 12011 A Pocket Guide

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Implementing Service Quality based on ISO/IEC 20000

Author	: Michael Kunas
Publisher	: IT Governance Publishing
Total Pages	: 109
Release	: 2012-10-25
ISBN-10	: 9781849284431
ISBN-13	: 1849284431
Rating	: 4/5 (431 Downloads)

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Book Synopsis Implementing Service Quality based on ISO/IEC 20000 by : Michael Kunas

Download or read book Implementing Service Quality based on ISO/IEC 20000 written by Michael Kunas and published by IT Governance Publishing. This book was released on 2012-10-25 with total page 109 pages. Available in PDF, EPUB and Kindle. Book excerpt: Guides you through your ISO/IEC 20000 implementation and certification process.

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Implementing Service Quality based on ISO/IEC 20000

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This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011. It brings ISO/IEC 20000-1: 2011within reach of a vast

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Information Technology Governance and Service Management: Frameworks and Adaptations

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Increasingly, information technology governance is being considered an integral part of corporate governance. There has been a rapid increase in awareness and a