Implementing Service Quality Based on ISO/IEC20000 2nd Edition
Author | : Michael Kunas |
Publisher | : Itgp |
Total Pages | : 100 |
Release | : 2011-01-01 |
ISBN-10 | : 9781849281935 |
ISBN-13 | : 1849281939 |
Rating | : 4/5 (939 Downloads) |
Download or read book Implementing Service Quality Based on ISO/IEC20000 2nd Edition written by Michael Kunas and published by Itgp. This book was released on 2011-01-01 with total page 100 pages. Available in PDF, EPUB and Kindle. Book excerpt: ISO/IEC 20000 is an important international standard for IT service providers. This step-by-step management guide will benefit all who have a role in the implementation and certification process.