Knock Your Socks Off Service Recovery

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Knock Your Socks Off Service Recovery

Author	: Ron Zemke
Publisher	: Amacom Books
Total Pages	: 232
Release	: 2000
ISBN-10	: 081447084X
ISBN-13	: 9780814470848
Rating	: 4/5 (848 Downloads)

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Book Synopsis Knock Your Socks Off Service Recovery by : Ron Zemke

Download or read book Knock Your Socks Off Service Recovery written by Ron Zemke and published by Amacom Books. This book was released on 2000 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system--showing what it costs to lose customers and how little it can cost to win them back.

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Language: en
Pages: 232

Knock Your Socks Off Service Recovery

Authors: Ron Zemke

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Type: BOOK - Published: 2000 - Publisher: Amacom Books

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Based on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class r

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Delivering Knock Your Socks Off Service

Authors: Ron Zemke

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Type: BOOK - Published: 2003 - Publisher: AMACOM Div American Mgmt Assn

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Outlines the skills and techniques of providing superior customer service.

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101 Activities for Delivering Knock Your Socks Off Service

Authors: Performance Research Associates

Categories: Business & Economics

Type: BOOK - Published: 2009-06-17 - Publisher: AMACOM Div American Mgmt Assn

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Today’s customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to

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Knock Your Socks Off Selling

Authors: Jeffrey H. Gitomer

Categories: Business & Economics

Type: BOOK - Published: 1999 - Publisher: Amacom Books

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The successful "Knock Your Socks Off" (KYSO) formula for wowing customers is back, adapted into a surefire strategy for winning sales by the illustrious consult

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Service Recovery

Authors: Ron Zemke

Categories: Business & Economics

Type: BOOK - Published: 1995 - Publisher:

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How do you fix a broken customer? Spend an hour with Ron Zemke's Service Recovery and discover the steps to take after a product or service breakdown to satisfy