Managing a Quality Service
Author | : Linda Nazarko |
Publisher | : Heinemann |
Total Pages | : 276 |
Release | : 2004 |
ISBN-10 | : 0435401270 |
ISBN-13 | : 9780435401276 |
Rating | : 4/5 (276 Downloads) |
Download or read book Managing a Quality Service written by Linda Nazarko and published by Heinemann. This book was released on 2004 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: This handbook covers the knowledge and understanding required to deliver a quality service to the service user. It includes chapters on enabling and developing staff, partners in care, managing expectations and planning for the future.