Managing Hospitality Experiences

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Using examples from the gamut of hospitality, this book explores issues around people, services and spaces. It covers management issues such as marketing, human
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Hospitality Experience offers students an exciting introduction to key aspects of hospitality management. The authors provide a refreshing focus on how hospital
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"A perfect book for any Hospitality program, excellent instructor support, and a good resource for students." –Denise A. Braley, Mitchell College Today’s ec
Managing the Guest Experience in Hospitality
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Describes fourteen principles of successful hospitality management, and discusses their relation to guest experiences at tourism venues, considering issues of s
Managing Quality Service in Hospitality
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MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, International Edition teaches the concept of treating cus