Managing Quality Service In Hospitality

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Managing Quality Service in Hospitality
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Pages: 516
Authors: Robert C. Ford
Categories: Hospitality industry
Type: BOOK - Published: 2012 - Publisher: Delmar

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MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, International Edition teaches the concept of treating cus
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"A perfect book for any Hospitality program, excellent instructor support, and a good resource for students." –Denise A. Braley, Mitchell College Today’s ec
Managing Quality of Life in Tourism and Hospitality
Language: en
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Authors: Muzaffer Uysal
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Service Quality Management in Hospitality, Tourism, and Leisure
Language: en
Pages: 359
Authors: Connie Mok
Categories: Business & Economics
Type: BOOK - Published: 2013-01-11 - Publisher: Routledge

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Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure.
Quality Service
Language: en
Pages: 0
Authors: William B. Martin
Categories: Hospitality industry
Type: BOOK - Published: 2002 - Publisher: Pearson

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"Its thirty-two application exercises and numerous examples in every chapter make its contents easily adaptable to the specific needs of any hospitality organiz