Mastering Professional Help Desk Skills A Comprehensive Guide For Customer Service Excellence
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Type: BOOK - Published: 2004-11 - Publisher: Course Technology
This detailed look at the "soft" skills needed to succeed as help desk professional will provide students with proven customer support techniques for the workpl
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Type: BOOK - Published: 2012-07-19 - Publisher: Cengage Learning
The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chap
Language: en
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Type: BOOK - Published: 1999-11-16 - Publisher: Turtleback
This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills"