Quality Management for IT Services: Perspectives on Business and Process Performance
Author | : Praeg, Claus-Peter |
Publisher | : IGI Global |
Total Pages | : 348 |
Release | : 2010-09-30 |
ISBN-10 | : 9781616928919 |
ISBN-13 | : 1616928913 |
Rating | : 4/5 (913 Downloads) |
Download or read book Quality Management for IT Services: Perspectives on Business and Process Performance written by Praeg, Claus-Peter and published by IGI Global. This book was released on 2010-09-30 with total page 348 pages. Available in PDF, EPUB and Kindle. Book excerpt: "This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.