Service Operation

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Service Operations Management eBook_o4

Author	: Robert Johnston
Publisher	: Pearson Higher Ed
Total Pages	: 489
Release	: 2012-08-07
ISBN-10	: 9780273740490
ISBN-13	: 0273740490
Rating	: 4/5 (490 Downloads)

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Book Synopsis Service Operations Management eBook_o4 by : Robert Johnston

Download or read book Service Operations Management eBook_o4 written by Robert Johnston and published by Pearson Higher Ed. This book was released on 2012-08-07 with total page 489 pages. Available in PDF, EPUB and Kindle. Book excerpt: This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

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