The Handbook of Key Customer Relationship Management
Author | : Ken Burnett |
Publisher | : FT Press |
Total Pages | : 0 |
Release | : 2001 |
ISBN-10 | : 0273650319 |
ISBN-13 | : 9780273650317 |
Rating | : 4/5 (317 Downloads) |
Download or read book The Handbook of Key Customer Relationship Management written by Ken Burnett and published by FT Press. This book was released on 2001 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: This guide shows how CRM (customer relationship management) uses technology to merge everything you know about a customer in one place, merge all the systems they encounter into one unified process and then use that knowledge and interface to sell to them, one customer at a time.