The Materials Of Service Design
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If Design is about forming materials, then what are the materials of Service Design? In this ground-breaking book, Johan Blomkvist, Simon Clatworthy and Stefan
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Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first bo
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How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the qu
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This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred a
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Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its qua
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