The Practical Guide To Achieving Customer Satisfaction In Events And Hotels

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The Practical Guide to Achieving Customer Satisfaction in Events and Hotels

The Practical Guide to Achieving Customer Satisfaction in Events and Hotels
Author :
Publisher : Taylor & Francis
Total Pages : 195
Release :
ISBN-10 : 9781000617733
ISBN-13 : 1000617734
Rating : 4/5 (734 Downloads)

Book Synopsis The Practical Guide to Achieving Customer Satisfaction in Events and Hotels by : Philip Berners

Download or read book The Practical Guide to Achieving Customer Satisfaction in Events and Hotels written by Philip Berners and published by Taylor & Francis. This book was released on 2022-07-18 with total page 195 pages. Available in PDF, EPUB and Kindle. Book excerpt: The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in the Routledge Series The Practical Guide to Events and Hotel Management and presents expert-led insight of customer service best practice within events and hotels. Typical to the other titles in the series, this latest book is written in a logical format and contains practical tips drawn from real-life industry examples, case studies, industry leaders, and the authors’ extensive backgrounds working in events and hotel management. Topics include definitions of customer service, an answer to that question ‘Is the customer always right?’, how to deal with complaints, how to empower staff to recover customer service, and how to turn new customers into loyal customers. This book is ideal for students of the management of events, hotels, hospitality, or tourism, to be used as a practical resource alongside existing theoretical textbooks. It is also an essential tool for anybody working in the customer-facing industries.


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