User Experience Mapping

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User Experience Mapping
Language: en
Pages: 342
Authors: Peter W. Szabo
Categories: Computers
Type: BOOK - Published: 2017-05-26 - Publisher: Packt Publishing Ltd

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Understand your users, gain strategic insights, and make your product development more efficient with user experience mapping About This Book Detailed guidance
Mapping Experiences
Language: en
Pages: 744
Authors: James Kalbach
Categories: Computers
Type: BOOK - Published: 2020-11-23 - Publisher: "O'Reilly Media, Inc."

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Customers who have inconsistent experiences with products and services are understandably frustrated. But it's worse for organizations that can't pinpoint the c
Mapping Experiences
Language: en
Pages: 652
Authors: Jim Kalbach
Categories: Computers
Type: BOOK - Published: 2016-04-25 - Publisher: "O'Reilly Media, Inc."

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Customers who have inconsistent, broken experiences with products and services are understandably frustrated. But it’s worse when people inside these companie
User Story Mapping
Language: en
Pages: 324
Authors: Jeff Patton
Categories: Business & Economics
Type: BOOK - Published: 2014-09-05 - Publisher: "O'Reilly Media, Inc."

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User story mapping is a valuable tool for software development, once you understand why and how to use it. This insightful book examines how this often misunder
This Is Service Design Doing
Language: en
Pages: 1156
Authors: Marc Stickdorn
Categories: Business & Economics
Type: BOOK - Published: 2018-01-02 - Publisher: "O'Reilly Media, Inc."

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How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the qu