Assessing Service Quality

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Assessing Service Quality

Author	: Peter Hernon
Publisher	: American Library Association
Total Pages	: 552
Release	: 2015-05-12
ISBN-10	: 9780838913109
ISBN-13	: 0838913105
Rating	: 4/5 (105 Downloads)

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Book Synopsis Assessing Service Quality by : Peter Hernon

Download or read book Assessing Service Quality written by Peter Hernon and published by American Library Association. This book was released on 2015-05-12 with total page 552 pages. Available in PDF, EPUB and Kindle. Book excerpt: This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.

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Assessing Service Quality

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This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways librari

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This book is very useful for it is not just 'descriptive' in its nature, but 'prescriptive', too. It is descriptive in the sense that it describes the process o

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Service Quality

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The importance of service and service quality has been growing in the world economy since the late 1970s. Establishing new levels of sophistication and rigor, a

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Delivering Satisfaction and Service Quality

Authors: Peter Hernon

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Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For every lib