Building Quality Through People
| Author | : Sally R. Luce |
| Publisher | : |
| Total Pages | : 52 |
| Release | : 1985 |
| ISBN-10 | : UGA:32108023949715 |
| ISBN-13 | : |
| Rating | : 4/5 ( Downloads) |
Download or read book Building Quality Through People written by Sally R. Luce and published by . This book was released on 1985 with total page 52 pages. Available in PDF, EPUB and Kindle. Book excerpt: This report examines how two companies, IBM Canada Ltd. and Celanese Canada Ltd., are attempting to "build quality through people". Both companies have initiated quality improvement efforts throughout their organizations, but this analysis focuses on the respective programs in one area of operations. The IBM case deals with the company's country-wide administration function, which primarily services internal customers. The employees involved are white-collar, non-unionized office staff. The Celanese case deals mainly with the program at the Milhaven Fibres Plant. The employees involved are blue-collar, unionized production workers.
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