Customer Culture

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Customer Culture

Author	: Michael D. Basch
Publisher	: FT Press
Total Pages	: 638
Release	: 2002
ISBN-10	: 9780130353313
ISBN-13	: 0130353310
Rating	: 4/5 (310 Downloads)

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Book Synopsis Customer Culture by : Michael D. Basch

Download or read book Customer Culture written by Michael D. Basch and published by FT Press. This book was released on 2002 with total page 638 pages. Available in PDF, EPUB and Kindle. Book excerpt: The executive who pioneered FedEx's legendary customer culture shows exactly how to go beyond talk and make it happen for real. Basch identifies the key cultural obstacles and leadership failures that dilute customer focus, and demonstrates how to build systems and structures that help good people deliver great customer service.

Customer Culture Related Books

Language: en
Pages: 638

Customer Culture

Authors: Michael D. Basch

Categories: Consumer satisfaction

Type: BOOK - Published: 2002 - Publisher: FT Press

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The executive who pioneered FedEx's legendary customer culture shows exactly how to go beyond talk and make it happen for real. Basch identifies the key cultura

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The Customer Culture Imperative: A Leader's Guide to Driving Superior Performance

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Categories: Business & Economics

Type: BOOK - Published: 2013-12-06 - Publisher: McGraw Hill Professional

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What do Toyota, Apple, and Zappos have in common? CUSTOMER-CENTRIC CULTURE And now, with this research-based method, you can replicate their success with your b

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The Service Culture Handbook

Authors: Jeff Toister

Categories:

Type: BOOK - Published: 2017-03-23 - Publisher:

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Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively s

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The Customer-Driven Culture: A Microsoft Story

Authors: Travis Lowdermilk

Categories: Business & Economics

Type: BOOK - Published: 2020-02-24 - Publisher: O'Reilly Media

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If you’re striving to make products and services that your customers will love, then you’ll need a customer-driven organization. As companies transform thei

Language: en
Pages: 105

Using Information to Develop a Culture of Customer Centricity

Authors: David Loshin

Categories: Computers

Type: BOOK - Published: 2013-11-22 - Publisher: Elsevier

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Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process