Customers at Work
Author | : W. Dunkel |
Publisher | : Springer |
Total Pages | : 339 |
Release | : 2013-07-25 |
ISBN-10 | : 9781137293251 |
ISBN-13 | : 113729325X |
Rating | : 4/5 (25X Downloads) |
Download or read book Customers at Work written by W. Dunkel and published by Springer. This book was released on 2013-07-25 with total page 339 pages. Available in PDF, EPUB and Kindle. Book excerpt: Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.