Design For Six Sigma For Service

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Design for Six Sigma for Service

Author	: Kai Yang
Publisher	: McGraw Hill Professional
Total Pages	: 465
Release	: 2005-06-21
ISBN-10	: 9780071501460
ISBN-13	: 0071501460
Rating	: 4/5 (460 Downloads)

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Book Synopsis Design for Six Sigma for Service by : Kai Yang

Download or read book Design for Six Sigma for Service written by Kai Yang and published by McGraw Hill Professional. This book was released on 2005-06-21 with total page 465 pages. Available in PDF, EPUB and Kindle. Book excerpt: The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.

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In real life, data is messy and doesn't always fit into normal statistical distributions. This is especially true in service industries where the variables are,