Designing Service Excellence
| Author | : Brian Hunt |
| Publisher | : CRC Press |
| Total Pages | : 190 |
| Release | : 2014-11-13 |
| ISBN-10 | : 9781439840474 |
| ISBN-13 | : 1439840474 |
| Rating | : 4/5 (474 Downloads) |
Book Synopsis Designing Service Excellence by : Brian Hunt
Download or read book Designing Service Excellence written by Brian Hunt and published by CRC Press. This book was released on 2014-11-13 with total page 190 pages. Available in PDF, EPUB and Kindle. Book excerpt: The moment of truth-that instant when consumers experience and judge service quality-is often a deciding factor in business success. Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and fina
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