E Governance Service Delivery And Customer Satisfaction

Download or read book E-Governance, Service Delivery and Customer Satisfaction written by Rafia Naz and published by LAP Lambert Academic Publishing. This book was released on 2010-10 with total page 428 pages. Available in PDF, EPUB and Kindle. Book excerpt: Today customers/citizens of any nation want effective, efficient and equitable services. The global problem is one where Public service delivery is in a state of dilemma and service quality appears to be deteriorating. With this, customers/citizens are demanding an answer. In Pacific island countries (Fiji, Solomons and PNG) the area of public service delivery and service quality in particular appears to have received fairly modest attention. The main objectives of this book are to get deeper understanding of the public service dilemma and understand the relationships between quality of services and how this impacts the citizen s satisfaction level.