E Service Intelligence

Download or read book E-Service Intelligence written by Jie Lu and published by Springer. This book was released on 2007-03-09 with total page 713 pages. Available in PDF, EPUB and Kindle. Book excerpt: Business organizations and governments are nowadays developing and providing internet based electronic services (e-services) featuring various intelligent functions. This book offers a thorough introduction and systematic overview of the new field e-service intelligence. It covers the state-of-the-art of e-service intelligence including both theorems and applications, and a broad range of topics are discussed.