Engineering Service Systems in the Digital Age
| Author | : Benedikt S. Höckmayr |
| Publisher | : Springer |
| Total Pages | : 320 |
| Release | : 2019-04-15 |
| ISBN-10 | : 9783658262037 |
| ISBN-13 | : 3658262036 |
| Rating | : 4/5 (036 Downloads) |
Download or read book Engineering Service Systems in the Digital Age written by Benedikt S. Höckmayr and published by Springer. This book was released on 2019-04-15 with total page 320 pages. Available in PDF, EPUB and Kindle. Book excerpt: Benedikt S. Höckmayr explores the unique characteristics of service systems in the digital age and provides generalizable guidelines for engineering these complex entities. The author contributes towards understanding the socio-technical mechanisms that lead to according novel digitally enabled service offerings, together with paving the way for the maturation of a body of design knowledge for their systematic and structured development. Grounded in the worldview of Design Science Research as a problem-solving paradigm, the knowledge contribution provides innovation and service managers with evidence-based design knowledge that is attuned to be applied in everyday business contexts.
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