Fast Focused Flexible

Download or read book Fast, Focused & Flexible written by Gerald D. Sentell and published by . This book was released on 1994 with total page 248 pages. Available in PDF, EPUB and Kindle. Book excerpt: Dr. Sentell presents his formula for a revolutionary organizational structure based on a hierarchy of systems and processes--not individuals--and consisting of two complementary, generic systems focused simultaneously on delighting customers and achieving high performance. This book tells why and how organizations must be reshaped and any activity, process, or system that does not add value must be eliminated.