Knock Your Socks Off Service Recovery

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Knock Your Socks Off Service Recovery

Author	: Ron Zemke
Publisher	: Amacom Books
Total Pages	: 232
Release	: 2000
ISBN-10	: 081447084X
ISBN-13	: 9780814470848
Rating	: 4/5 (848 Downloads)

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Book Synopsis Knock Your Socks Off Service Recovery by : Ron Zemke

Download or read book Knock Your Socks Off Service Recovery written by Ron Zemke and published by Amacom Books. This book was released on 2000 with total page 232 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system--showing what it costs to lose customers and how little it can cost to win them back.

Knock Your Socks Off Service Recovery Related Books

Language: en
Pages: 232

Knock Your Socks Off Service Recovery

Authors: Ron Zemke

Categories: Business & Economics

Type: BOOK - Published: 2000 - Publisher: Amacom Books

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Based on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class r

Language: en
Pages: 196

Delivering Knock Your Socks Off Service

Authors: Ron Zemke

Categories: Business & Economics

Type: BOOK - Published: 2003 - Publisher: AMACOM Div American Mgmt Assn

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Outlines the skills and techniques of providing superior customer service.

Language: en
Pages: 382

101 Activities for Delivering Knock Your Socks Off Service

Authors: Performance Research Associates

Categories: Business & Economics

Type: BOOK - Published: 2009-06-17 - Publisher: AMACOM Div American Mgmt Assn

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Today’s customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to

Language: en
Pages: 148

Coaching Knock Your Socks Off Service

Authors: Ron Zemke

Categories: Business & Economics

Type: BOOK - Published: 1997 - Publisher: Amacom Books

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Describes the basics of managing like a coach, and presents ideas for coaching in particular situations, including training and motivating new employees

Language: en
Pages: 176

Knock Your Socks Off Prospecting

Authors: William Miller

Categories: Business & Economics

Type: BOOK - Published: 2005 - Publisher: AMACOM/American Management Association

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Another knockout in the grand tradition of "Knock Your Socks Off Service"!